Privacy Policy 96bet —
Data Protection Your Privacy

01 Personal Information We Collect

When you register and use the platform 96bet, we collect several categories of personal information to ensure the services we provide are safe, seamless and meet your needs as a member. This data collection is carried out transparently and only for legitimate purposes.

The information we collect falls into two main categories:

02 How We Use Your Data

The data we collect is used responsibly to ensure the best, safest gaming experience in compliance with applicable legal standards. The following are the primary purposes for which your data is used:

• Account Management: Create, verify, and maintain your 96bet account, including the login process and account security.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions accurately and securely through designated payment channels.
• KYC & AML Compliance: Meet the Know Your Customer (KYC) and anti-money laundering (AML) requirements mandated by regulatory authorities.
• Customer Support: Respond to inquiries, resolve complaints, and provide technical assistance required by members.
• Service Improvement: Analyze usage patterns to improve platform features, system performance, and the overall user experience.
• Marketing Communications: Send you information about promotions, bonuses, and exclusive offers — subject to the communication preferences you set in your account settings.
• Fraud Prevention: Detect and investigate suspicious activity to protect you and the integrity of the 96bet platform.

03 Data Storage and Security Measures

Your data security is 96bet's number one priority. We invest in the latest security infrastructure to ensure your personal information is always protected from unauthorized access, modification, or disclosure.

• Data Encryption: All sensitive data is encrypted using 256-bit SSL technology during transmission and storage, meaning your information cannot be read even if intercepted.
• Secure Servers: Your data is stored on servers protected by multi-layered firewalls, intrusion detection systems and strict access controls.
• Internal Access Controls: Only authorized 96bet staff with a legitimate work requirement may access member personal data.
• Retention Period: Your data is retained for as long as necessary to fulfil the stated purposes, or as required by applicable law — typically no more than 7 years after account closure.
• Regular Security Audits: 96bet's security infrastructure undergoes regular independent audits to ensure security standards remain current.

04 Personal Information Sharing

96bet does not sell, rent or trade your personal information. However, in certain limited situations, we may need to share your information with the following parties:

• Payment Service Providers: Financial institutions, payment processors, and e-wallet providers that handle your transactions are all bound by strict confidentiality agreements.
• Identity Verification Providers: Certified third-party KYC firms that assist us in verifying member identities in accordance with regulatory requirements.
• Authority: Law enforcement agencies, regulatory bodies or courts when disclosure is required by law or a valid court order.
• Technology Providers: Technology vendors supporting our platform operations, subject to contractually binding data protection agreements.

In all data sharing cases, we ensure that the receiving party has data protection obligations equivalent to the standards we adhere to.

05 Cookies and Tracking Technologies

The 96bet platform uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and ensure the security of your session.

• Essential Cookies: Required for core platform functions such as login authentication, session management and security features. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how you interact with the platform so we can improve the user experience. All data is collected in aggregate and anonymized form.
• Functional Cookies: Save your preferences such as language, display settings, and game choices so you don't have to reconfigure them each time.
• Marketing Cookies: Used to display ads and promotions relevant to your interests. You may decline this type of cookie.

06 Your Rights Over Personal Data

As a 96bet member, you have certain rights regarding your personal data. We are committed to making it easy and transparent for you to exercise those rights.

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If your data is inaccurate or incomplete, you have the right to request an immediate correction.
• Right to Erasure: In certain circumstances, you have the right to request that your personal data be deleted, subject to legal obligations requiring data retention.
• Right to Restriction of Processing: You may request that we restrict how we use your data while an issue is under review.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact the 96bet support team via live chat. We will process your request within 30 business days.

07 Disclosure to Third Parties

96bet does not disclose your personal information to third parties for their own marketing purposes without your explicit consent. Any data sharing with third parties is limited to legitimate platform operational needs and is strictly governed by binding contractual agreements.

Third-party service providers we use include:

• Payment processors and partner banks to facilitate financial transactions.
• Cloud service providers that store and process data under strict security agreements.
• Analytics companies that help us understand platform usage patterns on an aggregated basis.
• Customer support service providers that help us deliver better assistance to you.

08 Cross-Border Data Transfers

In the course of its operations, 96bet may need to transfer your personal data to servers or parties located outside Malaysia. Any such data transfer is carried out with adequate safeguards:

• Data transfers are only made to countries or organizations with a level of data protection equivalent to or higher than Malaysia's.
• Contractually binding data processing agreements are required from all data recipients outside Malaysia.
• The data transfer mechanisms used comply with internationally recognized data protection guidelines.

09 Links to External Websites

The 96bet platform may contain links to third-party websites for informational convenience only. This Privacy Policy applies exclusively to the 96bet platform.

96bet is not responsible for the privacy practices or content of third-party websites accessed through any links that may appear on our platform. We encourage you to read the privacy policy of each website you visit separately.

10 Amendments to This Privacy Policy

96bet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new technological requirements or changes in applicable law.

• Any material changes to this Privacy Policy will be communicated to you via your registered email or a prominent notice within the platform.
• The "Updated" date at the top of this document indicates when this policy was last reviewed.
• Continued use of the 96bet platform after any amendments take effect constitutes your acceptance of the latest version of the Privacy Policy.