At 96bet, online entertainment should be an enjoyable experience, not a source of stress. We provide control tools, guidance, and full support so that every member can play with full awareness and responsibility.
At 96bet, online gaming is not just about winning or losing — it is about a healthy and sustainable entertainment experience. We believe every member deserves to enjoy casino games, slots, and sports betting in a safe, controlled, and responsible environment.
We understand that for some individuals, gambling can become a challenge. That is why 96bet takes a proactive approach by providing a range of control tools, information resources, and support channels to help our members make informed decisions at all times.
This Responsible Gaming Policy is more than a terms document — it reflects the core values of 96bet as a platform that places member well-being above all else. We uphold the principle that the enjoyment of playing should never become a financial or emotional burden to anyone.
We are also committed to ensuring that the 96bet platform is only accessible to individuals aged 18 years and above. Age verification is strictly enforced during registration and the KYC process to protect minors from exposure to gambling activities.
We are always by your side — not only when you win, but also when you need help playing more responsibly.
Data Protection
Member data secured with 256-bit SSL encryption
Fair Play
All games use certified and audited RNG
Age Control
Strict age verification — 18 years and above only
24/7 Support
Support team available at all times
96bet provides comprehensive and free control tools for all members to ensure a healthy and managed gaming experience.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is reached, any additional deposits will be automatically blocked for the specified period.
Set a maximum duration for each of your gaming sessions. The 96bet platform will send you a reminder when you are approaching the time limit you have set for yourself.
Option to exclude yourself from the 96bet platform for 30 days, 90 days, 180 days, or permanently. During this period, your account will be fully restricted.
Need a short break? Activate pause mode for 24 hours, 72 hours, or 7 days. All gaming activity will be temporarily paused without permanently closing your account.
Access detailed reports of your gaming history, deposit and withdrawal transactions at any time. Awareness of your playing patterns is the first step towards effective self-control.
96bet sends automatic notifications when you are approaching a set limit, have been playing for an extended continuous session, or are showing activity patterns that require attention.
Setting play limits on 96bet is simple and can be done directly from your account settings in under 2 minutes.
Click the "Login" button at the top of the website and enter your registered account credentials.
Click the profile icon at the top right corner, then select "Account Settings" from the dropdown menu that appears.
You will find all available control tools under this tab, including deposit limits, time limits, and break options.
Choose the type of limit you want, enter the limit value and effective period. The limit will activate immediately or within 24 hours depending on the limit type.
Click "Save Limit" and confirm via the verification email sent to your registered email address. Your limit is now active and in effect.
If you feel the need to stop playing temporarily or permanently, 96bet offers comprehensive self-exclusion options.
A short break for rest and self-reflection without losing your account.
A moderate-duration option to help rebuild healthier gaming habits.
Long-term exclusion for a more thorough and effective recovery.
Permanent account closure for those who need a definitive solution.
Recognising the early signs of problem gambling is an important step toward getting help in time. Review this list honestly with yourself.
Using rent money, utility bills, food funds, or emergency savings to gamble is a serious warning sign.
Continuing to play or increasing your bets after a loss in hopes of recovering lost money is a dangerous pattern.
Hiding gambling activity, the amount of money spent, or losses from family and friends is a cause for concern.
Work, family, health, and social responsibilities begin to suffer as a result of excessive time spent gambling.
Has tried multiple times to stop or reduce gambling activity but has been unsuccessful despite strong determination.
Using gambling as an escape from problems, stress, anxiety, depression, or other negative emotions.
Answer the following questions honestly. If you answer "Yes" to three or more questions, we encourage you to contact the 96bet support team.
Do you often think about gambling even while doing other activities?
Do you find yourself needing to gamble with increasingly larger amounts of money to get the same level of excitement?
Do you feel restless, irritable, or uncomfortable when trying to cut down or stop gambling?
Have you ever borrowed money or sold belongings to fund gambling?
Has your gambling activity caused problems in your personal relationships or professional life?
Have you ever felt regret or guilt after finishing a gambling session?
Do you continue to gamble despite ongoing losses that are affecting your finances?
In addition to in-platform control tools, 96bet also provides access to external support resources for members who need further assistance.
96bet's Bahasa Melayu support team is available 24/7 to assist you with any responsible gaming enquiries.
Access articles, guides, and educational materials on responsible gambling provided by 96bet for member awareness.
96bet can connect members in need with professional counselling services for gambling-related issues in Malaysia.
A dedicated guide for family members or loved ones concerned about someone's gambling habits.